Policy

Delivery

 

Delivery for weddings start at $100. Delivery pricing will be discussed during consultation.

Delivery pricing for occasion cakes can viewed on delivery map and is based on a first come, first served basis.

All cakes can be picked up at Carben Food + Drink (1100 Wellington Street West, Ottawa) during restaurant hours.

Occasion cakes policy

 

After cake discussions, I will send an invoice with the details of the cake. Once payment is received, the cake will be placed in the creation schedule.

Cancellation of occasion cake 5 days prior to specified date will be fully refunded. Cancellation after 5 days will not be refunded.

I do not do exact replications but I review pictures that you have bookmarked as artistic inspiration for your own unique cake.

Wedding cakes policy

 

A wedding consultation can be done through email or through Google Meets, a 50% non-refundable deposit is required to book the cake for the wedding date.

Final payment for the wedding cake is due 2 weeks prior to the wedding date. A reminder invoice will be sent around that time.

In the event of cancellation:
○ can cancel at least 3 months prior to event without penalties
○ if cancelling later than 2 weeks prior to event, there is no refund on the entire cake order.

If you would like to pick up your own wedding cake at the restaurant, a waiver will be signed that states you are responsible for the condition of your cake after it leaves the restaurant.